CPA Australia

Excellent 3 x 3 hours worked well!
I enjoyed the real time examples
Leonie De Guisti, Manager, Member Services

Excellent
Walter Ramadam, Chief Financial Officer

Excellent; interesting. Kept the attention level up
Sue Anderson

Excellent
Adrian Craig

Enjoyed the course, well presented and a lot of useful information
Rosa

Excellent
Matt Beddoe

Excellent
Stephanie

Great Helped me to be more Member/Customer focussed. Very interesting
Monica

Very informative. Excellent Customer Service advice
Barbara Wright

Interactive, detailed, easy to follow professional and well presented
Vammy

Brilliant! (Kevin) good sense of humour—makes it interesting
Natalie Truong

Very good—enabled full participation
Wendy Major

Excellent. Good overview of concepts
Cris Massis

Excellent
Kim Sargent

Very good
Kerri Ludekens

Lots of practical examples!
Mary Mozano

Made sense and learnt a lot. Very good
Travis

An eye opener! (Kevin) knowledgeable and interesting. Excellent
Paul Beddoe

Very easy to work through (the course) (Kevin) generated discussion very well, was very friendly and encouraging
Lauren Carrol

Well worth attending to go through the importance of service
S Wasouf

Really enjoyable Good to focus on these subjects (Kevin) genuinely listens to contributions
L Clarke

Great for reference in the future Well balanced, interactive, clear and effective
K Parker

Excellent. A lot of information (covering) a wide range of customer service Presented well
Sonya