CPA Australia, one of the word's largest Associations, wanted to give their Member Relations teams the best in Member/Customer Service Excellence training. Kevin Cahalane designed and delivered a highly tailored series of short, sharp workshops, covering CPA business objectives and kpi's, with fantastic results Here's what a small cross-section of participants had to say Excellent 3 x 3 hours worked well!
I enjoyed the real time examples
Leonie De Guisti, Manager, Member Services
Excellent
Walter Ramadam, Chief Financial Officer
Excellent; interesting. Kept the attention level up
Sue Anderson
Excellent
Adrian Craig
Enjoyed the course, well presented and a lot of useful information
Rosa
Excellent. A lot of information (covering) a wide range of customer service Presented well
Sonya
Excellent
Matt Beddoe
Excellent
Stephanie
Great Helped me to be more Member/Customer focussed. Very interesting
Monica
Very informative. Excellent Customer Service advice
Barbara Wright
Interactive, detailed, easy to follow professional and well presented
Vammy
Brilliant! (Kevin) good sense of humour—makes it interesting
Natalie Truong
| Very good—enabled full participation
Wendy Major
Excellent. Good overview of concepts
Cris Massis
Excellent
Kim Sargent
Very good
Kerri Ludekens
Lots of practical examples!
Mary Mozano
Made sense and learnt a lot. Very good
Travis
An eye opener! (Kevin) knowledgeable and interesting. Excellent
Paul Beddoe
Very easy to work through (the course) (Kevin) generated discussion very well, was very friendly and encouraging
Lauren Carrol
Well worth attending to go through the importance of service
S Wasouf
Really enjoyable Good to focus on these subjects (Kevin) genuinely listens to contributions
L Clarke
Great for reference in the future Well balanced, interactive, clear and effective
K Parker |
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