Kevin worked with the Retail Customer Service Team at Hallmark Cards—the number one greeting card company in the world. Participants' responsibilities included Customer Relationship Management, complaint handling and working with Hallmark sales representatives and merchandisers. It was a series of high energy, motivational workshops, incorporating team building and customer service excellence with outstanding feedback: Excellent—activity oriented tasks helped to ensure everyone was involved. (Kevin was) fantastic—maximised involvement—made it 'easy' to absorb concepts presented. Good reference material—with groups ideas included.
A Ridley, Administration Manager
Excellent. Met the workshop component requested. Great presenter, good sense of humour, interesting.
V Meier, Retail Centre Customer Service Manager
Gets you thinking, provides opportunity to learn more about others you work with. Strong communicator.
A Shanahan
Thorough and involving. Well presented.
E Whiteside
Excellent course, working with different teams, helped gather different feedback on issues. (Kevin) very clear and precise. Motivated the group, and examples used were very beneficial.
I Orfanides | Excellent.
S Toussaint Kevin was very funny, pleasant and helpful.
S Ponsonby
Very good as it motivated us for wanting to learn more about Customer Service.
K Morriss
Helpful—lot of fun. (Kevin) makes you feel at ease.
A Mills
Very helpful. Have taken a lot on board. (Kevin) great, fun, understanding, knowledgeable person.
M Pepper
Very informative, I got a lot out of it, both in business and personal.
M White
Excellent. 120%. (Kevin) keen, enthusiastic, energetic.
V McKenzie
Great, very helpful, to look at customer problems in a different way.
M Johnston |
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