Customer Service Excellence training
Telemarketing development training
| 
Customer Service Excellence training
Telephone Skills training (outbound)
|
Member Service Excellence and
Team Building Conference
| 
Major Customer Service Excellence training program for 120+ staff in new call centre
|
Sales Conference
High quality Sales/CRM Training
| 
Victorian Member Relations Team training and building
Telemarketing campaigns
|
Australia-wide Service Excellence
training for Technical Team of 180
| 
Customer Service Conference, four years in a row. CRM training and skills development
|
Sales Conference
High quality Sales/CRM Training
| 
Business development project
Business unit improved sales by 333%
|
Major Sales Team Training Coferences... five years in a row
| 
Customer Relationship Management training and business development, around Australia
|
Tele-Sales Implementation
| 
Customer Service Excellence training program
Customer Care surveys
|
New Business Acquisition
Intensive Sales Training Program
| 
Major Sales/CRM training programs
Victorian Division
|
Team Leader/Supervisor training and skills development—negotiation, problem solving, service and support | 
Key note presentations to Yamaha dealers around Australia—two years in a row |
