… the sessions were great, they went REALLY well; you have a great personality and you are a good sport (a big hit on the karaoke machine!!).

You were capable of relating the training examples to real life situations and had great stories to share. You also made up time well when some of the speakers went overtime. Rodger (Best Western Australia CEO) was ‘ecstatic’ at the outcome.

Well done!

Trish O’Neil,
HR Manager,
Best Western Australia

It has been a pleasure working with you over the last five years. Your ability to link training programs—our field sales force, telephone marketing and customer service people—to form a cohesive team, focussed on Customer Loyalty and Relationships, has been fantastic.
Not only is your training first class, and results focussed, you also possess a keen strategic mind and have been of great assistance in our planning.

Neil McBain,
Managing Director, Carparts Australia.
(Neil is now CEO of LOSCAM and still a valued client)

I do not know what you have done to my staff—they are all walking around with smiles on their faces. I have had some great, positive feedback.

Nicole Smith,
Call Centre Manager,
Defence Health

2004

Many thanks for your valuable contribution to the success of our Customer Service Conference last weekend. Your energy, enthusiasm and facilitation were excellent, and you produced a very interesting and entertaining conference. I am sure everyone there found the conference materials and workshops very relevant.

Already the phone answering 'standard' has been adopted, and everyone is 'honking' as required! ... my thanks to you for making our conference the success that it was, and I look forward to working with you again in the future.

Cheers and best regards.

2006

Kevin …

Another very successful training session. Sincere thanks for the great job you did to put all our thoughts into a very professional couple of days.

We really appreciate the energy you inject into everyone Kevin. Thanks again, and see you for the next step in a couple of weeks.

Best regards

Your half day presentation during (our) Conference was most professional and, without exception, our Sales Representatives and Retail Area Managers, felt they were given insight into new and different ways in which they could improve their sales performance.

This was a most gratifying result, as the subject was not an easy one.

Colin Ries,
Personnel Manager, Florsheim Australia Limited

Thank you so much for all the time and effort you put into preparing and facilitating our Customer Service Conference.

The topics covered were all relevant to our needs and presented in a fun and uplifting manner. The Customer Service 'team' have truly been working as a team since returning from our weekend away.

Additionally, I would like to thank you for your follow up since the conference. The post conference notes and photos were greatly appreciated.

Kym Tipping,
Customer Service Manager, Gillette Australia Pty Ltd

Kevin, everything is going great guns here! We have launched two new watch brands and the eyewear business is flying ... thanks to your training!

I hope all is well with you and I look forward to talking again soon.

Michael Westall,
National Sales Manager, Hagemeyer Lifestyle Brands

THANK YOU for the excellent workshop you facilitated to the Retail Support Centre at Hallmark Cards.

The feedback from the team is that their attendance was very worthwhile—'the information was easy to digest; it was conducted professionally; and quite enjoyable as well.

Kevin, I definitely will recommend your Customer Service Excellence workshop.

Violeta Meier, Retail Support Centre Manager,
Hallmark Cards Australia Limited
(Violeta is now with Adidas Australia)

Kevin, thank you for all your help and wisdom over the last ten years. Your inspiration and advice has been invaluable in building the skills of our customer service team and developing our telemarketing division—the increase in sales speaks for itself ...

Anita Tudor,
Customer Service Manager, Kayser Hosiery

The workshop adapted to team
requirements very well and the
day flowed. Kevin is down to
earth and related to all in the team.

Kim Setiu,
Consumer Services Manager,
Kraft Foods Limited

You are the best training professional I have worked with.

Mike Hand, Queensland State Manager, Mercury Marine International
(Mike is now with Quintex Australia)

At National Protective Services, as you know, service to our customers is our first priority and we are ALWAYS focussed on how we can improve.

Your training of our security officers with the Customer Service Excellence Program was invaluable and we received excellent feedback from all who attended.

I am looking forward to working with you in the future to create many more Customer Service Champions!

Rachael Lambert, Managing Director,
National Protective Services Pty Ltd

Your input (to our client service program) was professional and successful. Thanks.

Stephen Trompp, Service Manager, Permanent Trustee Co

The course was tailor-made and can be applied back in the workplace. Fantastic!

Karen Holden,
Client Services Manager,
Security Mailing Services

Great job again Kev—well done!

Damien McBain,
Regional Sales Manager,
Smorgon Steel

Thank you for the time and effort you put into the training program. It was appreciated by all who attended and will stand us in good stead for the commencement of our telemarketing operation.

Thank you for your great presentation at our National Sales Conference. The feedback was most positive and I am sure will pave the way for a repeat performance in the near future. Your time and effort in creating something uniquely special for us was greatly appreciated.

Your attention to detail, follow up and comprehensive reporting cannot be surpassed
. You listened to our individual areas of concern
and adapted your entire focus to ensure these issues were addressed.

This ability to constantly change pace and
direction, allowed us to work as a team to
achieve our goal. Thank you for working so enthusiastically with us—not only to develop
new ideas but for motivating our team to reach
a new level.

I would like to thank you for the terrific course you conducted for us.

The information and system planning was particularly useful and assisted us enormously in looking at our approach to Telemarketing and how it could be improved.

Catherine Stephen,
Sales Manager,
The Federal (Hotel) Group

You have the ability to pursue more sales building angles, from a retailer's perspective, than anyone on the planet!

Great to work with you, up and down the East Coast, over the last two years and look forward to continuing the relationship.

Phillip Hawkins,
National Sales and\
Marketing Director,
Yamaha Music Australia (AV/IT Division)

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