Solutions for RESULTS Today, organisations face changing business environments that reward those who can respond quickly and intelligently. The need for speed in achieving more cohesive business results has never been greater. Sales and marketing strategies that are both innovative and unique to your business should not be offering you glib phrases, standard templates and simplistic answers—but should give you powerful and dynamic SOLUTIONS. SOLUTIONS that gain RESULTS
Improved RESULTS for Your Business
Improved RELATIONSHIPS with your Customers
More REVENUE straight to your Bottom Line
Strategic Solutions - Strategic Planning to meet (and exceed) client objectives, project management and people development Telemarketing, Customer Service and Care, Call Centre operations ... cross selling, upselling programs and loyalty building programs with your current customers, new customer acquisition and lost customer reactivation.
- Recruitment... from a small Plastics Company (two telemarketers increased their business by 40% in less than six months) to major projects for Kayser Hosiery and Sigma Pharmaceuticals ... induction and ongoing staff development
- Creative marketing programs designed, developed and delivered...innovative concepts and marketing campaigns... to support your Customer Relationship Management initiatives and build your Image—with a bottom line focus
- High impact, top quality training programs for your Customers or your Dealers. All training and skills development workshops and courses outlined in this resume can be tailored to suit the needs of your customers/dealers—adding profits to their bottom line, motivating their sales and service teams—giving you a competitive edge and far less focus on discounting!
- Contact management systems integration—total front and back office CRM solutions, in conjunction with our business partners.
In fact, we work with you on every aspect of customer acquisition, loyalty and relationship building (retention) and lost account reactivation.
Kevin Cahalane and Gerald Richards Deliver RESULTS for YOUR BUSINESS—NOW
Planning Strategies Develop CRM Strategies and Turn them into Action - Your Business Building Needs
- Your Primary Business Aim—Vision, Values, Mission
- Your Revenue Earning Sales and Service Strategies
- Your Management Strategies
- Your Change Strategies
- Your People Skills Strategies
- Your Marketing Strategies
- Your Long Term Goal Achievement Strategies
Turn Action into RESULTS
Systematic, Focussed Approach to Bottom Line Results, Relationships, Response and Revenue:
CRM Sales, Service, Support and Marketing - Continuous Improvement system development
- Benchmarking to Best Practices standards
- Customer Service process review, improvement, recommendations and action plan
- Sales process review, improvement recommendations and action plan
- Complaints Management system implementation
- Development of job descriptions, performance standards and performance appraisal review systems
- Induction programs designed to accelerate knowledge and skills development
- Personal coaching programs for sales, service and support managers and team leaders
- Contact Management systems integration
FOCUS
'The weakest living creature, by concentrating their
powers on a single object can accomplish something;
whereas the strongest by dispersing theirs over
many, may fail to accomplish anything.'
—Thomas Carlyle
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