The Unique 4 x 4 Customer Relationship Management Tailored Training Programs

The aim of training is knowledge, not just facts
but of values—to leave one in the condition of
continually seeking and asking questions

The Proven, RESULTS focussed steps to Long Term People Skills Development: Leading to Greater Customer Satisfaction, Loyalty and Profitability

Leadership Excellence in Customer Relationship Management

1. Your Needs—expecting the BEST from yourself
2. Your Organisational Needs—gaining the BEST support
3. Your People's Needs—gaining the BEST from your people
4. Your Customers' Needs—doing the BEST for your customers
   
   The above includes a tailored Personal Coaching Program

Sales and Service Excellence in Customer Relationship Management

(for Key/Consultative Account Managers, Business Development Managers/Executives, Field Sales Representatives). Focus on current customer relationships, lost customer reactivation, new account acquisition.

1. Planning your CRM Success Strategies
2. Establishing the Relationship
3. Building the Relationship
4. Managing the Relationship for long term Loyalty and Results

Telemarketing for Profits in Customer Relationship Management

1. Planning to Maximise Results, Relationships, Response, Revenue
2. First Time Calling (current/lost accounts, new prospects)
3. Establishing and Building the Relationship
4. Managing the Relationship for long term Loyalty and Results

Customer Service Excellence in Customer Relationship Management

1. Customer Service Excellence—'Be the BEST at what you do'
2. Customer Service Excellence—Dynamic sales skills development
3. Customer Service Excellence Complaints Management (zero tolerance)
4. Customer Service Excellence Teams at the Top (internal customers)

   Includes the #1 best selling video-based team building program: Lessons from Geese

   Lessons from Geese. How we can grow and develop as a team by learning some "lessons from geese Click here to return to our Training Program Overview