Training Program Overview Train Hard—Fight Easy
—Russian General Sukharov Prior to conducting a training program, the steps outlined below are taken - with you and any other key people, in your organisation, involved in the decision making process. Each stage is signed off to your exact requirements, and objectives agreed to. | - Discover, and commit to your Vision and Values, your long term growth strategies.
- List the outcomes you want to achieve; identify issues and changes required.
- Walk-the-walk - talk-the-talk, on your premises; submit a detailed proposal.
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| | Set Objectives
and Strategies |
| - Look at key areas building on current team skills; gaining specific new skills.
- Develop targeted strategies for current and new business development.
- Develop training strategies to build your sales and your profits.
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| | Research,
Design and Development
of Training |
| - Agree research and design measures; understand your systems.
- Commence the tailoring process.
- Agree logistics, venue, tools and resources to be utilised in the training.
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| | Fine Tune and
Tailoring 100% |
| - Customise the process and the content.
- Develop resource materials, handouts, use of media and work materials.
- Sign off on completed tailored program and resources.
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| |
| - Conduct fully interactive workshop(s)
- Total participant involvement; discussion and exercises.
- Expert leadership to ensure smooth functioning results, focussed outcomes.
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| | Review and Recommendations |
| - Measure Outcomes against Objectives.
- Recommend follow on stages.
- Set long term Objectives and Strategies
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| |
| - Management coaching and development programs.
- Tailored and personalised participant coaching programs.
- Management Resource Materials to assist you in further developing the skills of your sales team.
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All programs are tailored exclusively to client requirements and are supported by high quality resource materials and the development of ongoing training and coaching—conducted either by Kevin or run inhouse by Client Company trainers/line managers and coaches. Programs Include - Management and Leadership Development—Targeted to Sales and Service Managers, Supervisors and Team Leaders, Training and Personal Coaching programs, designed to dramatically improve the performance of your key managers and to develop their leadership skills.
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- Train the Trainer—Relationship sales, customer service, telemarketing, support, team building and retail. Tailored programs for your trainers/key people to conduct in-house
- Strategic Account Management, Relationship Sales and Service—Establishing, building and managing relationships with key/major customers. Leading edge training for your sales force to deliver greater productivity and profits.
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- Marketing and Innovation—A program specifically designed for small/medium enterprises in a variety of fields including service, retail, commercial / industrial and professional practice. Direct marketing, email marketing, website content, business promotion and advertising are all covered.
- Telemarketing—A total program to build and develop the skills of your telephone sales team Also, we can offer clients a total outbound call centre 'success blueprint', from strategic planning, recruiting and induction to full implementation.
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- Customer Service Excellence—Programs designed to build the skills and teamwork of your people, empowering them to deliver the very best service—internally and externally.
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- Retail—Sales and service training designed to dramatically build the skills of your Retail people and make a positive impact on your bottom line.
- Non-Profit Organisations—a number of high quality programs are available, tailored exclusively to your requirements, such as Member Relationship Management, Membership Sales, Member Service Excellence and more.
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- Training Course Research, Design and Development—We can research, design, develop and customise any of the above courses to your specific requirements, for you to deliver inhouse. Save time, effort and money, let us present you with a total training package.
- Business Writing—A program designed for sales people and their managers, who have to write proposals, send sales letters, compose business emails and other forms of sales and marketing content.
- Negotiation Skills—How to gain your desired outcomes and achieve WIN/WIN results. Includes a highly acclaimed exercise based totally on 'real life' scenarios and customised for your company.
- Presenting for Success—This workshop is specifically geared towards developing the skills of your Managers and Sales Staff to speak in front of a group of any kind—clients, prospects, the public, their team or in-Company.
- Teams at the Top—a program specifically designed for your sales, service and support teams focusing on co-operation, consensus, collaboration and continuous improvement.
Featuring the #1 best selling video-based team-building program: Lessons from Geese.  | Lessons from Geese.
How we can grow and develop as a
team by learning some "lessons
from geese |
Finance Programs
(conducted by Gerald Richards) C.M. Credit Management Credit control and management is not the responsibility of one department or person. Good credit management is the responsibility of everyone who deals with the customer and allows them terms of trading. Poor credit management can impact the wellbeing of the Company and in severe circumstances can result in bankruptcy and liquidation. In a practical and easy to understand manner we explain certain accounting jargon as well as the impact of trading terms on cash flow. We also consider the various methods of collection allowed by the law. This program is not only valuable for people directly managing credit, but also for sales personnel as credit control cannot be separated from the sales function. F.C.R. Financial Concepts in Retailing Retailing today is probably changing faster than at any time in its history. But the basic concepts do not change and it is these concepts that are vital to understand, as well as the structural changes that are taking place. Concentration is on retailing strategy, basics of retail accounting, asset management, profitability planning, inventory management through GMROI/ROII, expense management, profit & loss and balance sheet. This would prove most useful to retail personnel, buyers and those who sell to and negotiate with retailers.
F.M.S.M. Finance for Marketing and Sales Managers
A practical and interactive workshop to understand certain financial management concepts and skills. Topics covered will include the Balance Sheet, Profit & Loss, Cash Flow Statement, Performance Indicators, WACC, NPV, IRR and break-even analysis. This will enable participants to predict and measure the financial performance of their sales and marketing responsibilities and more confidently present at executive level. This program is very relevant to those sales and marketing individuals serious about their career and building their credibility across other functional areas and at Board level. F.N.F. Finance for the Non-Finance Manager While we may not always enjoy it, understanding and interpreting the figures is critical to success. And the concern should not solely rest with the accountants. It is everybody's responsibility to ensure profitability for the organisation. In a practical and easy to understand manner we demystify accounting jargon to enable participants to interpret a Balance Sheet and Profit and Loss Account, use ratios to measure performance, calculate Break-Even and Return on Investment and understand the importance of Cash Flow. This is a 'must' for those individuals who need to efficiently analyse their reports for effective management decisions. |
