Senior Management Comments

STIHL Pty Ltd

Kevin Cahalane was contracted by STIHL to deliver a one-day intensive sales training course at different venues around the country.

Kevin took the time and effort to thoroughly research and understand our objectives and was able to tailor the course to the needs of sales staff in our dealerships whilst ensuring it was flexible enough to cater for different skill levels.

Over a 3-month period every state held a number of training courses and I received very positive feedback from attendees and the state managers on the relevance of the training and Kevin's enthusiastic delivery.

I have since received a number of request for similar training in the future as sales staff find benefit of putting into practise what they have learnt from Kevin.

In my experience Kevin Cahalane is a conscientious and dedicated trainer who delivers on his promises.

Best Western Australia

… the sessions were great, they went REALLY well; you have a great personality and you are a good sport (a big hit on the karaoke machine!!).

You were capable of relating the training examples to real life situations and had great stories to share. You also made up time well when some of the speakers went overtime. Rodger (Best Western Australia CEO) was ‘ecstatic’ at the outcome.

Well done!

CarParts Australia Pty Ltd

It has been a pleasure working with you over the last five years. Your ability to link training programs—our field sales force, telephone marketing and customer service people—to form a cohesive team, focussed on Customer Loyalty and Relationships, has been fantastic. Not only is your training first class, and results focussed, you also possess a keen strategic mind and have been of great assistance in our planning.

Defence Health

I do not know what you have done to my staff—they are all walking around with smiles on their faces. I have had some great, positive feedback.

Dentsply Australia

Very solid, worthwhile material that can be adjusted to meet our company's needs. Very good.

Ego Pharmaceticals

Excellent presentation, encourages interaction. Kevin was enthusiastic and a good motivator.

Electrolux

2004

Many thanks for your valuable contribution to the success of our Customer Service Conference last weekend. Your energy, enthusiasm and facilitation were excellent, and you produced a very interesting and entertaining conference. I am sure everyone there found the conference materials and workshops very relevant.

Already the phone answering 'standard' has been adopted, and everyone is 'honking' as required! ... my thanks to you for making our conference the success that it was, and I look forward to working with you again in the future.

Cheers and best regards.

2006

Kevin …

Another very successful training session. Sincere thanks for the great job you did to put all our thoughts into a very professional couple of days.

We really appreciate the energy you inject into everyone Kevin. Thanks again, and see you for the next step in a couple of weeks.

Best regards

Florsheim Australia Limited

Your half day presentation during (our) Conference was most professional and, without exception, our Sales Representatives and Retail Area Managers, felt they were given insight into new and different ways in which they could improve their sales performance.

This was a most gratifying result, as the subject was not an easy one.

Gillette Australia Pty Limited

Thank you so much for all the time and effort you put into preparing and facilitating our Customer Service Conference.

The topics covered were all relevant to our needs and presented in a fun and uplifting manner. The Customer Service 'team' have truly been working as a team since returning from our weekend away.

Additionally, I would like to thank you for your follow up since the conference. The post conference notes and photos were greatly appreciated.

Hagemeyer Lifestyle Brands

Kevin, everything is going great guns here! We have launched two new watch brands and the eyewear business is flying ... thanks to your training!

I hope all is well with you and I look forward to talking again soon.

Hallmark Cards Australia Limited

THANK YOU for the excellent workshop you facilitated to the Retail Support Centre at Hallmark Cards.

The feedback from the team is that their attendance was very worthwhile—'the information was easy to digest; it was conducted professionally; and quite enjoyable as well.

Kevin, I definitely will recommend your Customer Service Excellence workshop.

Kayser Hosiery

Kevin, thank you for all your help and wisdom over the last ten years. Your inspiration and advice has been invaluable in building the skills of our customer service team and developing our telemarketing division—the increase in sales speaks for itself ...

Kraft Foods Limited

The workshop adapted to team requirements very well and the day flowed. Kevin is down to earth and related to all in the team.

Loscam Limited

In early 2004 we decided to hold a sales workshop to improve the effectiveness of our Sales and Customer Service area. We interviewed facilitators to help us with this task and decided on Kevin Cahalane of Sales & Service Momentum.

Kevin commenced the assignment by spending time learning about our business. He looked at our products, our markets, customers and competitors. He got a clear understanding of the areas we wished to improve upon and then worked out a training program tailored specifically for our business.

The conference itself was very hands on and interactive. The participants were given clear messages and were required to demonstrate their understanding. The skill sessions were very relevant and the quality of the material kept it interesting. Not one slide was used which really helped keep up the interest and inputs.

Mercury Marine International

You are the best training professional I have worked with.

National Protective Services Pty Ltd

At National Protective Services, as you know, service to our customers is our first priority and we are ALWAYS focussed on how we can improve.

Your training of our security officers with the Customer Service Excellence Program was invaluable and we received excellent feedback from all who attended.

I am looking forward to working with you in the future to create many more Customer Service Champions!

Permanent Trustee Company

Your input (to our client service program) was professional and successful. Thanks.

Stephen Trompp, Service Manager, Permanent Trustee Co

Security Mailing Services

The course was tailor-made and can be applied back in the workplace. Fantastic!

Smorgon Steel

Great job again Kev—well done!

Southcorp Wines Victoria

Thank you for the time and effort you put into the training program. It was appreciated by all who attended and will stand us in good stead for the commencement of our telemarketing operation.

SSL Leisure Services

Thank you for your great presentation at our National Sales Conference. The feedback was most positive and I am sure will pave the way for a repeat performance in the near future. Your time and effort in creating something uniquely special for us was greatly appreciated.

Sydney Turf Club

Your attention to detail, follow up and comprehensive reporting cannot be surpassed. You listened to our individual areas of concern and adapted your entire focus to ensure these issues were addressed.

This ability to constantly change pace and direction, allowed us to work as a team to achieve our goal. Thank you for working so enthusiastically with us—not only to develop new ideas but for motivating our team to reach a new level.

The Federal (Hotel) Group

I would like to thank you for the terrific course you conducted for us.

The information and system planning was particularly useful and assisted us enormously in looking at our approach to Telemarketing and how it could be improved.

Yamaha Music Australia (AV/IT Division)

You have the ability to pursue more sales building angles, from a retailer's perspective, than anyone on the planet!

Great to work with you, up and down the East Coast, over the last two years and look forward to continuing the relationship.