Senior Management Comments

Best Western Australia
CarParts Australia Pty Ltd
Defence Health
Dentsply Australia
Ego Pharmaceuticals
Electrolux
Florsheim Australia Limited
Gillette Australia Pty Limited
Hagemeyer Lifestyle Brands
Hallmark Cards Australia Limited
Kayser Hosiery
Kraft Foods Limited

Loscam Limited
Mercury Marine International
National Protective Services Pty Ltd
Permanent Trustee Company
SANDVIK Coromant
Security Mailing Services
Smorgon Steel
Southcorp Wines Victoria
SSL Leisure Services
STIHL Pty Ltd
Sydney Turf Club
The Federal (Hotel) Group
Yamaha Music Australia (AV/IT Division)


SANDVIK Coromant

In late 2012, Kevin Cahalane worked with the sales management team at SANDVIK to develop a Sales Coaching and Mentoring program - part of a 24 month plan to develop management skills which, in turn, led to major improvements in their sales engineers' selling skills.

Very good, highly relevant and specific.
Des Meagher, State Manager - Qld

Very good processes and help for coaching.  Kept it interesting and informative
Mark McGuiness, State Manager - Vic 

 

Peter Rollauer, National Sales Manage
Real to life, no fluff- hands on - a good mix of practical and theory.  (Kevin) down to earth and in control.

Phill Wesche, State Manager - NSW
Very professional.  High quality, well tailored for our environment.  Great manual, well laid out - very good checklists.

 

 

STIHL Pty Ltd

Kevin Cahalane was contracted by STIHL to deliver a one-day intensive sales training course at different venues around the country.

Kevin took the time and effort to thoroughly research and understand our objectives and was able to tailor the course to the needs of sales staff in our dealerships whilst ensuring it was flexible enough to cater for different skill levels.

Over a 6 month period every state held a number of training courses and I received very positive feedback from attendees and the state managers on the relevance of the training and Kevin's enthusiastic delivery.

I have since received a number of request for similar training in the future as sales staff find benefit of putting into practise what they have learnt from Kevin.

In my experience Kevin Cahalane is a conscientious and dedicated trainer who delivers on his promises.

 

 

 

Hugh Freeman-Rice

Dealer Development Manager
STIHL Pty Ltd

Best Western Australia

… the sessions were great, they went REALLY well; you have a great personality and you are a good sport (a big hit on the karaoke machine!!).

You were capable of relating the training examples to real life situations and had great stories to share. You also made up time well when some of the speakers went overtime. Rodger (Best Western Australia CEO) was ‘ecstatic’ at the outcome.

Well done!

 

 

 

Trish O’Neil,

HR Manager,
Best Western Australia

CarParts Australia Pty Ltd

It has been a pleasure working with you over the last five years. Your ability to link training programs—our field sales force, telephone marketing and customer service people—to form a cohesive team, focussed on Customer Loyalty and Relationships, has been fantastic. Not only is your training first class, and results focussed, you also possess a keen strategic mind and have been of great assistance in our planning.

 

 

 

Neil McBain,

Managing Director,
Carparts Australia.
(Neil is now CEO of LOSCAM and still a valued client)

Defence Health

I do not know what you have done to my staff—they are all walking around with smiles on their faces. I have had some great, positive feedback.

 

Nicole Smith,

Call Centre Manager,
Defence Health

 

 

Dentsply Australia

Very solid, worthwhile material that can be adjusted to meet our company's needs. Very good.

 

A Pipopoulos

National Client Manager
Dentsply Australia

 

 

Ego Pharmaceticals

Excellent presentation, encourages interaction. Kevin was enthusiastic and a good motivator.

 

L Pergaminelis

Customer Service Manager
Ego Pharmaceuticals

 

 

Electrolux

2007

Many thanks for your valuable contribution to the success of our Customer Service Conference last weekend. Your energy, enthusiasm and facilitation were excellent, and you produced a very interesting and entertaining conference. I am sure everyone there found the conference materials and workshops very relevant.

Already the phone answering 'standard' has been adopted, and everyone is 'honking' as required! ... my thanks to you for making our conference the success that it was, and I look forward to working with you again in the future.

Cheers and best regards.

2008

Kevin …

Another very successful training session. Sincere thanks for the great job you did to put all our thoughts into a very professional couple of days.

We really appreciate the energy you inject into everyone Kevin. Thanks again, and see you for the next step in a couple of weeks.

Best regards

 

 

 

Doug Williams,
Financial Controller and Company Secretary,
Electrolux Floorcare

Florsheim Australia Limited

Your half day presentation during (our) Conference was most professional and, without exception, our Sales Representatives and Retail Area Managers, felt they were given insight into new and different ways in which they could improve their sales performance.

This was a most gratifying result, as the subject was not an easy one.

 

 

 

Colin Ries,
Personnel Manager,
Florsheim Australia Limited

Gillette Australia Pty Limited

Thank you so much for all the time and effort you put into preparing and facilitating our Customer Service Conference.

The topics covered were all relevant to our needs and presented in a fun and uplifting manner. The Customer Service 'team' have truly been working as a team since returning from our weekend away.

Additionally, I would like to thank you for your follow up since the conference. The post conference notes and pics were greatly appreciated.

 

 

 

Kym Tipping,
Customer Service Manager,
Gillette Australia Pty Ltd

Hagemeyer Lifestyle Brands

Kevin, everything is going great guns here! We have launched two new watch brands and the eyewear business is flying ... thanks to your training!

I hope all is well with you and I look forward to talking again soon.

 

 

 

Michael Westall,
National Sales Manager,
Hagemeyer Lifestyle Brands

Hallmark Cards Australia Limited

THANK YOU for the excellent workshop you facilitated to the Retail Support Centre at Hallmark Cards.

The feedback from the team is that their attendance was very worthwhile—'the information was easy to digest; it was conducted professionally; and quite enjoyable as well.

Kevin, I definitely will recommend your Customer Service Excellence workshop.

 

 

 

Violeta Meier,
Retail Support Centre Manager, Hallmark Cards Australia Limited
(Violeta is now with Adidas Australia)

Kayser Hosiery

Kevin, thank you for all your help and wisdom over the last ten years. Your inspiration and advice has been invaluable in building the skills of our customer service team and developing our telemarketing division—the increase in sales speaks for itself ...

 

 

 

Anita Tudor,
Customer Service Manager,
Kayser Hosiery

Kraft Foods Limited

The workshop adapted to team requirements very well and the day flowed. Kevin is down to earth and related to all in the team.

 

Kim Setiu,
Consumer Services Manager,
Kraft Foods Limited

 

 

Loscam Limited

In early 2008 we decided to hold a sales workshop to improve the effectiveness of our Sales and Customer Service area. We interviewed facilitators to help us with this task and decided on Kevin Cahalane of Sales & Service Momentum.

Kevin commenced the assignment by spending time learning about our business. He looked at our products, our markets, customers and competitors. He got a clear understanding of the areas we wished to improve upon and then worked out a training program tailored specifically for our business.

The conference itself was very hands on and interactive. The participants were given clear messages and were required to demonstrate their understanding. The skill sessions were very relevant and the quality of the material kept it interesting. Not one slide was used which really helped keep up the interest and inputs.

 

Feedback from the participants was all positive. Our most senior sales people felt that it was among the best sales workshops ever attended. The new sales people thought what they had learned would benefit greatly with their sales. The whole department was brought together as a team and is far more effective in achieving their goals.

The result of Kevin’s work has been of great benefit to our organisation. I would highly recommend Sales & Service Momentum to anyone looking to facilitate improvements in their business.

Scott Neubauer,
National Sales Manager,
Loscam Limited

 

 

Mercury Marine International

You are the best training professional I have worked with.

 

Mike Hand,
Queensland State Manager, Mercury Marine International
(Mike is now with Quintex Australia)

 

 

National Protective Services Pty Ltd

At National Protective Services, as you know, service to our customers is our first priority and we are ALWAYS focussed on how we can improve.

Your training of our security officers with the Customer Service Excellence Program was invaluable and we received excellent feedback from all who attended.

I am looking forward to working with you in the future to create many more Customer Service Champions!

 

 

 

Rachael Lambert,
Managing Director,
National Protective Services Pty Ltd

Permanent Trustee Company

Your input (to our client service program) was professional and successful. Thanks.

Stephen Trompp, Service Manager, Permanent Trustee Co

 

 

   

Security Mailing Services

The course was tailor-made and can be applied back in the workplace. Fantastic!

;
 

Karen Holden,
Client Services Manager,
Security Mailing Services

 

 

Smorgon Steel

Great job again Kev—well done!

 

Damien McBain,
Regional Sales Manager,
Smorgon Steel

 

 

Southcorp Wines Victoria

Thank you for the time and effort you put into the training program. It was appreciated by all who attended and will stand us in good stead for the commencement of our telemarketing operation.

 

John Nicholson,
Sales Manager,
Southcorp Wines, Victoria

 

 

 

SSL Leisure Services

Thank you for your great presentation at our National Sales Conference. The feedback was most positive and I am sure will pave the way for a repeat performance in the near future. Your time and effort in creating something uniquely special for us was greatly appreciated.

 

Ed Davis,
General Manager,
Function and Convention Centres,
SSL Leisure Services

 

 

Sydney Turf Club

Your attention to detail, follow up and comprehensive reporting cannot be surpassed. You listened to our individual areas of concern and adapted your entire focus to ensure these issues were addressed.

This ability to constantly change pace and direction, allowed us to work as a team to achieve our goal. Thank you for working so enthusiastically with us—not only to develop new ideas but for motivating our team to reach a new level.

 

 

 

Jane Rowse,
Group Sales Manager,
Sydney Turf Club

The Federal (Hotel) Group

I would like to thank you for the terrific course you conducted for us.

The information and system planning was particularly useful and assisted us enormously in looking at our approach to Telemarketing and how it could be improved.

 

 

 

Catherine Stephen,
Sales Manager,
The Federal (Hotel) Group

Yamaha Music Australia (AV/IT Division)

You have the ability to pursue more sales building angles, from a retailer's perspective, than anyone on the planet!

Great to work with you, up and down the East Coast, over the last two years and look forward to continuing the relationship.

 

 

Phillip Hawkins,
National Sales and Marketing Director,
Yamaha Music Australia (AV/IT Division)

More Management Testimonials

Excellent.  Kevin was pacey, knowledgeable, enthusiastic.
Shelley Carmichael
Training Manager - BP Australia

Very good quality material.  Clear and concise, easy to listen to and absorb.
D Miller
Sales Manager - Caroma Industries

Excellent - clear, simple, effective.
P Higgins
Sales Manager - Jewellery and Stationery
Hagemeyer Lifestyle Brands

Very relevant to our needs.  Well presented and professional yet easy going approach.
Phil Martin
Customer Service Manager
Rogerseller (major bathroom retail/wholesale company)

Very relevant course - good empathy with the group.
Darryl Mann
Sheet Metal Manager - Smorgon Steel

Excellent course.
Rodger Powell
CEO - Best Western Australia

Thanks Kevin for your great work.
A Cossenas
Human Resources Manager
William Adams/Caterpillar Australia.

Excellent … very applicable to all business units.
B Vucsan
State Manager - Caroma Industries

High quality and professionalism.  Participants felt comfortable and relaxed.
J Long
NSW State Manager
Mercury Marine International

Thanks to you Kevin, we all found the 2 days to be quite beneficial.
S Williams
National Account Manager, Patties Foods

Excellent - great presenter, great notes, useful resources - not just for the bookshelf.
P Hidden
South Australian, State Manager
Patties Foods

Excellent - engagement very good, encouraged participation.  Well tailored to Patties.
R Anderson
Queensland State Manager
Patties Foods 

 

Very relevant and targeted to the experience and knowledge of attendees.  Kept content and structure relevant.
Philip Strawbridge
Riverina Media Group Sales Manager

Excellent, clear and very applicable to all sales units.
B Vuksan
State Manager - Caroma Industries

Well organised and run - good delivery.
Les Frampton
Sales Manager - Corporate
Hagemeyer Lifestyle Brands

Kevin, I can always rely on your excellent assistance, with your knowledge of our company.
Kaye Aitcheson
Customer Service Manager
Selby Biolab

Kevin was personable, humorous and skilled.
Paul Day
Sales Manager - Smorgon Steel

Excellent - the team loved you!
Trish O'Neill
HR Manager - Best Western Australia

Very good material, presented clear and concise - easy to absorb.
D Miller
Sales Manager - Stylus - Caroma Industries

Great presenter, good sense of humour, interesting.  Excellent workshop.
V Mieir
Retail Customer Service Manager
Hallmark Cards

Really relevant to our industry.  Each attendee could relate to topics covered.
M Hand
Queensland State Manager
Mercury Marine International

Excellent - captured the team.
A King
Victorian/Tasmanian State Manager
Patties Foods

Excellent.  Offers real life experiences with a good knowledge of our business.
Q Porter
Senior Account Manager
Patties Foods

Excellent.  A very good team building exercise.
S Locker
NSW State Manager
Patties Foods

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Kevin Cahalane

Kevin Cahalane

2019 is our 30th year, assisting great companies to build their revenue and profits … and helping great people to build their leadership (sales coaching and mentoring), sales and service skills.