Solutions for RESULTS...in a Tough Market
Today, organisations face changing business environments that reward those who can respond quickly and intelligently. The need for speed in achieving more cohesive business results has never been greater. Sales and marketing strategies that are both innovative and unique to your business should not be offering you glib phrases, standard templates and simplistic answers—but should give you powerful and dynamic SOLUTIONS.
SOLUTIONS that gain RESULTS
Improved RESULTS for Your Business
Improved RELATIONSHIPS with your Customers
More REVENUE straight to your Bottom Line
Strategic Solutions - what we offer
- Strategic Planning to meet (and exceed) client objectives, project management and people development - Telemarketing implementation and business growth programs, Customer Service development ... cross- selling, up-selling programs and loyalty building programs with your current customers, new customer acquisition and lost customer reactivation. Add more sales and profits to your bottom line.
- Recruitment... from a small Plastics Company (two telemarketers increased their business by 40% in less than six months) to major projects for Kraft Foods and Sigma Pharmaceuticals ... induction, coaching and ongoing staff development.
- Creative marketing programs designed, developed and delivered...innovative concepts and marketing campaigns (direct and email), social media programs and website marketing... to support your Customer Relationship Management initiatives and build your Company's Image-with a bottom line focus.
- High impact, top quality training programs for your Customers or your Retail Dealers. All training and skills development workshops and courses outlined in this resume can be tailored to suit the needs of your customers/dealers—adding profits to their bottom line, motivating their sales and service teams—giving you a competitive edge and far less focus on discounting.
- We work with you on every aspect of new business acquisition, customer loyalty and relationship building and lost account reactivation...in every revenue-creating section of your company.
Kevin Cahalane will Deliver RESULTS for YOUR BUSINESS—NOW
Planning Strategies
Develop Customer Relationship Manageent Strategies and Turn them into Profits with a Systematic, Focussed Approach to Bottom Line Results, Customer Relationships and Revenue:
- Your Business Building Model
- Your Revenue Earning Sales and Service Strategies
- Your Management Strategies
- Your Change Strategies
- Your People Skills Strategies
- Your Marketing Strategies
- Your Long Term Goal Achievement Strategies
Recession-proof YOUR Business in 2012…and Beyond
- Customer Service process review, improvement, recommendations and action plans to turn your Customer service department into a revenue generating machine
- Sales process review, improvement recommendations and action plan to improve their sales performance and results.
- Complaints Management system implementation and execution
- Development of proactive job descriptions, performance standards and performance appraisal review systems for sales, customer service and telemarketing teams
- Induction programs designed to accelerate knowledge and skills development - and profit contribution from the commencement of their employment.
- Personal coaching and mentoring programs for sales, customer service and telemarketing managers and team leaders- to support their bottom-line contribution.
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CRM Case Study |
For three months, Kevin Cahalane worked with the TeleSales Team at Kraft Foods to implement a strategy to transfer 500 small supermarkets to telephone sales based coverage.
Our objective!
- Retain a minimum 50% of customers
- Retain a minimum 50% of revenue to Kraft Foods (and Nabisco)
The results?
After 3 months
- The team built the base to 560 customers!
- Sales climbed to 333% of budget!
- Also, a huge savings resulted to the organisation in field sales coverage!
