Tailored Training Programs

We Design Unique 100% Tailored Leadership, Sales, Telemarketing and Customer Service Training Programs, based on the Principles of High Quality Customer Relationship Mangement.

We Deliver Proven, RESULTS-Focussed, Long-Term Skills Development Outcomes for Your Teams: Leading to Greater Customer Satisfaction, Loyalty and Profitability – even in Tough Times.

All programs are tailored to YOUR exact requirements.

Leadership Excellence in Customer Relationship Management

  1. Your Needs—expecting the BEST from yourself

  2. Your Organisational Needs—gaining the BEST support / giving the BEST value

  3. Your People's Needs—gaining the BEST from your people ... increased bottom-line results

  4. Your Customers' Needs—doing the BEST for your customers / gaining more sales and profits

The above includes a tailored Personal Coaching Program

Sales Success and Excellence in Customer Relationship Management

(for Key/Consultative Account Managers, Business Development Managers/Executives, Field Sales Representatives). Focus on current customer relationships, lost customer reactivation, new account acquisition.

  1. Planning your Sales Success Strategies

  2. Establishing the Relationship

  3. Building the Relationship

  4. Managing the Relationship for long term Customer Loyalty and Bottom-Line Results

Telemarketing for Profits in Customer Relationship Management

  1. Planning to Maximise Results, Relationships, Response, Revenue

  2. First Time Calling (current/lost accounts, new prospects)

  3. Establishing and Building the Relationship

  4. Managing the Relationship for long term Customer Loyalty and Bottom-Line Results

Customer Service Excellence in Customer Relationship Management

  1. Customer Service Excellence—'Be the BEST at what you do' for the customer, the company

  2. Customer Service Excellence—Dynamic sales skills development

  3. Customer Service Excellence Complaints Management (zero tolerance)

  4. Customer Service Excellence Teams at the Top (service excellence internallly)

Includes the #1 best selling DVD-based team building program: Lessons from Geese

Lessons from Geese.
How we can grow and develop as a
team by learning some "lessons
from geese


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Kevin Cahalane

Kevin Cahalane

2019 is our 30th year, assisting great companies to build their revenue and profits … and helping great people to build their leadership (sales coaching and mentoring), sales and service skills.