Tailored Training

Train Hard—Fight Easy
—Russian General Sukharov

Prior to conducting a sales training (or any other training) program, the steps outlined below are taken - with you and any other key people, in your organisation, involved in the decision making process.

Each stage is signed off to your exact requirements, and objectives agreed to.

Briefing and Proposal	Discover, and commit to your Vision and Values, your long term growth strategies. List the outcomes you want to achieve; identify issues and changes required. Walk-the-walk - talk-the-talk, on your premises; submit a detailed proposal.
Set Objectives and Strategies	Look at key areas building on current team skills; gaining specific new skills. Develop targeted strategies for current and new business development. Develop training strategies to build your sales and your profits.
Research, Design and Development of Training	Agree research and design measures; understand your systems. Commence the tailoring process. Agree logistics, venue, tools and resources to be utilised in the training.
Fine Tune and Tailoring 100%	Customise the process and the content. Develop resource materials, handouts, use of media and work materials. Sign off on completed tailored program and resources.
Training Delivery	Conduct fully interactive workshop(s) Total participant involvement; discussion and exercises. Expert leadership to ensure smooth functioning results, focussed outcomes.
Review and Recommendations	Measure Outcomes against Objectives. Recommend follow on stages. Set long term Objectives and Strategies
Ongoing Support	Management coaching and development programs. Tailored and personalised participant coaching programs. Management Resource Materials to assist you in further developing the skills of your sales/service team(s).

All programs are tailored exclusively to client requirements and are supported by high quality resource materials and the development of ongoing training and coaching—conducted either by Kevin or can be run inhouse by Client Company trainers/line managers and coaches.

Programs Include

• Management and Leadership Development—Targeted to Sales and Service Managers, Supervisors and Team Leaders, Training and Personal Coaching programs, designed to dramatically improve the performance of your key managers and to develop their leadership skills.

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• Train the Trainer—Relationship sales, customer service, telemarketing, support, team building and retail. Tailored programs can be designed and written for your trainers/key people to conduct in-house training.
• Strategic Account Management, Relationship Sales and Service—Establishing, building and managing relationships with key/major customers. Leading edge training for your sales force to deliver greater productivity and profits.

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• Marketing and Innovation—A program specifically designed for small/medium enterprises in a variety of fields including service, retail, commercial / industrial and professional practice. Direct marketing, email marketing, website content, business promotion and advertising are all covered.
• Telemarketing—A total program to build and develop the skills of your telephone sales team Also, we can offer clients a total outbound call centre 'success blueprint', from strategic planning, recruiting and induction to full implementation.

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• Customer Service Excellence—Programs designed to build the skills and teamwork of your people, empowering them to deliver the very best service—internally and externally. Specialising in sales components – up-selling and cross-selling.

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• Dealership Training—Sales and service training designed to dramatically build the skills of your Retail Dealers and make a positive impact on their, and your, bottom line.

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• Non-Profit Organisations—a number of high quality programs are available, tailored exclusively to your requirements, such as Member Relationship Management, Membership Sales, Member Service Excellence and more.

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• Training Course Research, Design and Development—We can research, design, develop and customise any of the above courses to your specific requirements, for you to deliver inhouse. Save time, effort and money, let us present you with a total training package.
• Business Writing—A program designed for sales people and their managers, who have to write proposals, send sales letters, compose business emails and other forms of sales and marketing content.
• Negotiation Skills—How to gain your desired outcomes and achieve WIN/WIN results. Includes a highly acclaimed exercise based totally on 'real life' scenarios and customised for your company.
• Presenting for Success—This workshop is specifically geared towards developing the skills of your Managers and Sales Staff to speak in front of a group of any kind—clients, prospects, the public, their team or in-Company.

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• Teams at the Top—a program specifically designed for your sales, service and support teams focusing on co-operation, consensus, collaboration and continuous improvement. Featuring the #1 best selling video-based team-building program: Lessons from Geese.

Lessons from Geese. How we can grow and develop as a team by learning some "lessons from geese